Shipping Policy
Shipping
The prices are shown in your local currency and failing that in Colombian pesos.
Some items may not be shipped to certain destinations due to restrictions.
It is the customer's responsibility to verify if there are any restrictions according to the legislation of their place of residence, as well as the tax rate. Ancestrina is under no circumstances responsible for the value of taxes payable in the recipient's country.
To place an order, add the items you are interested in to the shopping cart and use our standard checkout to place your order.
Shipping costs and delivery schedule will be calculated for your to review before entering your payment information. Clients with questions can contact me by email or via the WhatsApp button on the page (+573118662045).
Orders
To the To place an order you must enter the correct shipping address, your full name and phone number. Otherwise your shipment may be delayed or returned, we are not responsible for delivery issues due to incorrect data.
Return and Refund Policy
For all types of Rapé there is a return and refund policy. Ancestrina
offers a one gram option for all types of Rapé this to help you
choose the rapé that suits you best, and we offer personalized advice to help you in your choice.
For teepees, kuripes and other accessories, no returns are accepted for security reasons.
While our policies are firm by
obvious reasons, we will do our best to work with you and make sure that your
experience is positive.
Returned Orders
If a shipment is returned for any reason beyond our control, we will have to
charge for resending the order, if it is impossible to resend the order, the following penalty clause will apply.
Refund of returned orders
For international shipments, a penalty of US$30 or the equivalent in local currency will be charged for handling, documentation and other expenses incurred in the shipment, plus the cost of freight charged at the time the order is placed.
Delivery time
We cannot guarantee delivery times and we are not responsible for any possible delays. Inspection authorities may examine your package and delay delivery, which is beyond our control.
